Montana State Life Insurance Practice Exam

The term "transaction of matters subsequent" in the context of insurance primarily refers to the activities and communications that occur after a policy has been sold. This encompasses actions such as maintaining relationships with clients, providing customer service, and facilitating ongoing communication regarding their policies.

In this context, the correct choice reflects the importance of post-sale interactions, which include answering customer inquiries, providing updates about policy changes, addressing policy renewals, and offering assistance as needed. This ongoing engagement helps to enhance customer satisfaction and encourages policyholder loyalty, which is vital in the insurance industry.

Renewing policies, adjusting claims, and processing complaints are also essential functions within insurance but are more specific tasks that fall under the broader category of managing the ongoing relationship with clients, which is why the term relates best to communication with clients after a sale.