Montana State Life Insurance Practice Exam

What is one responsibility of an adjuster?

1. To sell new policies directly to clients

2. To audit insurance agents

3. To negotiate the settlement of claims

4. To create insurance policies

The correct answer is: To negotiate the settlement of claims

One of the primary responsibilities of an adjuster is to negotiate the settlement of claims. Adjusters play a crucial role in the insurance process by assessing the details of a claim, determining the extent of the insurer’s liability, and negotiating with claimants and providers to reach a fair settlement. This involves gathering relevant information, such as policy details, incident reports, and other evidence to make informed decisions. The adjuster's negotiation skills are vital for resolving disputes and ensuring that policyholders receive the appropriate compensation for their claims. In this context, responsibilities such as selling new policies, auditing agents, or creating insurance policies fall outside the typical role of an adjuster. Selling policies and auditing agents pertain more to the roles of underwriters and insurance agents, while creating policies is primarily a function of the insurance company's product development team.